Refund Policy

Refund Policy

Thank you for choosing DEVSAGA for your software development needs. We are committed to providing high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds:

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  • Custom Software Development: Due to the nature of custom software development, refunds are not generally offered. However, if the delivered software does not meet the agreed specifications, we will work to correct any issues.
  • Pre-built Software Products: If you are not satisfied with a pre-built software product, you may request a refund within 7 days of purchase. The software must be unused and in the same condition that you received it.
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• Refunds will only be granted if no substantial work has been completed.
• For ongoing services, refunds will be prorated based on the work completed up to the point of the refund request.
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• 2.Non refundable items:

1. Custom software projects once approved and development has commenced.
2. Services already rendered (e.g., consultancy, technical support).
3. Any costs incurred from third-party services or integrations.

3. Refund Process:

To request a refund, please contact our support team with the following information:

• • Your name and contact details.
  • Reason for the refund request.

You can reach our support team at contact@devsaga.co or 03283387272.

4.Processing Refunds

• Once we receive your refund request, we will inspect and evaluate your case.
• If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
• If your refund is declined, we will provide an explanation and may offer alternative solutions, such as product exchanges or further support.

5.Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

6. Exceptions:

• Our refund policy may have exceptions based on specific circumstances. Please contact our customer service team for assistance and clarification.

7. Contact Us:

• If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please don’t hesitate to reach out to our customer service team.

Need help?

Contact us at contact@devsaga.co for questions related to refunds and returns.